UK Customers
As many of you are aware, we are rolling out our own dedicated delivery service across the UK. This is the start of a major investment by the company to create a dedicated mainland UK presence and redefine our service levels. In order to facilitate the change we are moving cut-off times forward slightly from 5pm to 3pm. This allows our credit controllers and logistics team time to release and plan your orders. From Monday 14 June orders for next day despatch must be received by 3pm.
Lead Times:
Ex-stock orders cut off time - 24 hours before despatch
NI & ROI Order Cut-Off - 11am
UK Order Cut-Off - 3pm
Paint to Order Timber - 15 day leadtime plus next despatch day
Smooth Paint to Order - 25 day leadtime plus next despatch day
Paint to order special colours (smooth & timber) - 6 week leadtime
Grained Remedials - from 5 days to 8 days
Smooth Remedials - from 7 days to 10 days
Urgent remedials received up until 10.30am can be despatched same day on an overnight service if requested.
Made to Order Lead Times:
Plant-On Ranges:
Belgravia Inframe
Ferro
Kelso & Rezana
Made to Order Accessories
Made to Order Drawer Boxes
Made to Order Curved Doors
Design Centre
Due to Covid-19, our Design Centre is temporarily closed, no trade visits will be permitted until further notice. We apologise for any inconvenience this may cause. In the interim, you can take a virtual tour of our Design Centre by clicking here.
We will continue to monitor the situation closely and update our website accordingly.