Update on Current Service Offering

Dear Customers,

We wish to clarify our current service offering in terms of the processing of orders and product lead times. 

UK Customers 

As many of you are aware, we are rolling out our own dedicated delivery service across the UK. This is the start of a major investment by the company to create a dedicated mainland UK presence and redefine our service levels. In order to facilitate the change we are moving cut-off times forward slightly from 5pm to 3pm.  This allows our credit controllers and logistics team time to release and plan your orders. From Monday 14 June orders for next day despatch must be received by 3pm.

Lead Times 

• Ex-stock orders cut off time - 24 hours before despatch 
  • NI & ROI Order Cut-Off - 11am 
  • UK Order Cut-Off - 5pm 
• Paint to Order:
  • Timber - 15 day leadtime plus next despatch day
  • Smooth Painted - 25 day leadtime plus next despatch day
• Painted to order special colours (smooth & timber) - 6 week leadtime
• Grained Remedials - from 5 days to 8 days
• Smooth Remedials - from 7 days to 10 days
• Urgent remedials received up until 10.30am can be despatched same day on an overnight service if requested.

Dawson Range 

• Due to a production delay, Dawson Indigo will be available on a 6 week lead time from Friday 16th April.  All other colours within this range will still be available ex-stock, ie. Porcelain, Light Grey, Cashmere, Dust Grey and Graphite. From 5th July, Dawson Indigo will be available again as an ex-stock offering.     

Made to Order Lead Times:

Plant on doors, drawers, frames etc

• Sanded: 30 working days
• Painted: 35 working days 

Belgravia

• Sanded: 30 working days 
• Painted: 35 working days 

MTO Accessories

• Sanded: 35 working days 
• Painted: 40 working days

Curved Doors

• Sanded: 30 working days
• Painted: 35 working days

Ferro

• 40 working days 

Kelso

• Sanded: 30 working days
• Stained: 35 working days

Rezana

• Sanded: 30 working days
• Stained: 35 working days

Made to Order Remedials

• Painted: 22 working days 

Trade Counter

• Our trade counter will be open from 8am to 3.30pm for collections (excluding 10.30 - 11am and 1.30pm - 2.15pm daily)
• 24 hour notice is required for trade counter orders and collections
• Same day collections can be accommdated through our Finance Department if orders are received by 11am that day and a collection slot is available that afternoon.  
• Orders cannot be placed by phone  
• Payment of goods must be arranged with our Finance Department
• Orders must be collected within the time slot allocated to you by our Finance Department

Design Centre

Our design centre is reopening on Tuesday 4th May and will be accessible through an appointment only basis. A number of measures have been put in place to ensure we continue to protect the health and safety of both our staff and our customers, details of which will be available to you in advance of your visit. 

To request an visit, please book an appointment through our website by clicking here or call +44 (0)28 7965 1651. Please note you must give 48 hours notice from the date you wish to visit. Our design centre is open Monday - Friday, 9am-5pm. 

Please note, Uform is unable to permit visits from end users, trade customers must accompany end users at all times

Thank you once again for your understanding.
We continue to review and monitor the situation and will update you on a regular basis as and when changes occur.

Simon Oliphant
Group Managing Director