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Update on Current Service Offering

Dear Customers,

In light of our recent re-opening, we wish to clarify our current service offering which is as follows:

Lead Times 

  • Ex-stock orders cut off time - 48 hours before despatch
  • Painted orders - 3 week leadtime
  • Painted to order special colours - 4 week leadtime
  • Painted Specials - 5 week leadtime
  • Sanded Specials - 4 week leadtime
  • Grained Remedials - from 5 days to 8 days
  • Smooth Remedials - from 7 days to 10 days

 

Trade Counter & Design Centre

  • Our trade counter will be open from 9.30am to 3pm for collections
  • 24 hour notice required for trade counter orders and collections
  • Orders cannot be placed by phone
  • The Design Centre will re-open on Monday 1st June but with restricted access

Despatch

  • For UK customers only, dedicated despatch days still apply
  • For NI & ROI customers, our current delivery schedule is listed below, please note, despatch for areas not listed below will be via standard courier and will be delivered within 48 hours

 

Route Monday Tuesday Wednesday Thursday Friday
Belfast / Antrim / North Down X       X
Mid Ulster   X      
East Antrim         X
Armagh     X    
Down     X    
N.Antrim / Derry / L'Derry   X      
Dublin X        
Louth / Meath       X  
Donegal   X      
Monaghan Cavan/Tyrone/Fermanagh         X

 

We continue to review and monitor the situation and will update you on a regular basis as and when changes occur.

Thank you once again for your understanding.

Simon Oliphant
Group Managing Director

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