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Update on Current Service Offering

Dear Customers,

We wish to clarify our current service offering in terms of the processing of orders and product lead times. 

Lead Times 

  • Ex-stock orders cut off time - 24 hours before despatch 
    • NI & ROI Order Cut-Off - 11am 
    • UK Order Cut-Off - 5pm 
  • Paint to Order (leadtimes exclude Christmas Holiday Closure):
    • Timber - 17 day leadtime plus next despatch day
    • Smooth Painted - 22 day leadtime plus next despatch day
  • Painted to order special colours (smooth & timber) - 6 week leadtime
  • Painted Specials - 5 week leadtime
  • Sanded Specials - 4 week leadtime
  • Grained Remedials - from 5 days to 8 days
  • Smooth Remedials - from 7 days to 10 days
  • From Monday 30th November, urgent remedials received up until 10.30am can be despatched same day on an overnight service if requested.

Foil Ranges:

Due to unprecedented demand the following ex-stock colours in our foil ranges will now incur a 4 week leadtime plus next despatch day;

  • Kensington:
    • Light Grey
    • Dust Grey
    • Porcelain
    • Ivory
    • Indigo
       
  • Zola Soft-Matte:
    • Graphite

 

Made to Order Lead Times:

Plant on doors, drawers, frames etc

  • Sanded: 4 weeks
  • Painted: 5 weeks


Belgravia

  • Sanded: 4 weeks
  • Painted: 5 weeks

 

MTO Accessories

  • Sanded: 5 weeks
  • Painted: 6 weeks


Curved Doors

  • Sanded: 5 weeks
  • Painted: 6 weeks

Ferro

  • 6 weeks

Rezana & Kelso

  • 5 weeks

 

Christmas Closure 

  • Our office will close on Friday 18th December and will reopen on Wednesday 6th January.

 

Last Pre-Christmas Despatch Days

Region Last Despatch Days                                  
Northern Ireland  18th December
Republic of Ireland 17th December 
UK 16th December


Order Cut-Off Dates for Pre-Christmas Despatch

Product Type Order Cut-Off Date
Smooth Painted 4th November
Timber Painted 11th November


Specials Cut-Off for Pre-Christmas Despatch

Product Type Order Cut-Off Date                    
Plant-on Doors 2nd November 2020
Belgravia 2nd November 2020
Made to Order Accessories 26th October 2020
Curved Doors 26th October 2020
Rezana / Kelso 2nd November 2020
Ferro 26th October 2020

 

Trade Counter

  • Our trade counter will be open from 8am to 3.30pm for collections (excluding 10.30 - 11am and 1.30pm - 2.15pm daily)
  • 24 hour notice is required for trade counter orders and collections
  • Same day collections can be accommdated through our Finance Department if orders are received by 11am that day and a collection slot is available that afternoon.  
  • Orders cannot be placed by phone  
  • Payment of goods must be arranged with our Finance Department
  • Orders must be collected within the time slot allocated to you by our Finance Department


Design Centre

  • Our Design Centre is temporarily closed until further notice. No visits will be permitted at any time.
  • To take a virtual tour of our latest displays, please click here


Thank you once again for your understanding.
We continue to review and monitor the situation and will update you on a regular basis as and when changes occur.

Simon Oliphant
Group Managing Director

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