Update on Current Service Offering

Dear Customers,

We wish to clarify our current service offering in terms of the processing of orders and product lead times.

UK Customers 

As many of you are aware, we are rolling out our own dedicated delivery service across the UK. This is the start of a major investment by the company to create a dedicated mainland UK presence and redefine our service levels. In order to facilitate the change we are moving cut-off times forward slightly from 5pm to 3pm.  This allows our credit controllers and logistics team time to release and plan your orders. From Monday 14 June orders for next day despatch must be received by 3pm.

Lead Times 

• Ex-stock orders cut off time - 24 hours before despatch 
  • NI & ROI Order Cut-Off - 11am 
  • UK Order Cut-Off - 3pm 
• Zola Matte Primed & Paint to Order - We will begin accepting orders for despatch week commencing 15th January 2022 i.e. on a 55 day lead time.
• Kensington Light Grey: From Monday 6th December, Kensington Light Grey will move from ex-stock availability to a lead time. This means that any orders received between Monday 6th December until 10th January 2022 will not despatch until w/c 10th January. 
• Paint to Order:
  • Timber - 10 day leadtime plus next despatch day
  • Smooth Painted - 15 day leadtime plus next despatch day
• Wakefield Inframe Effect
  • Paint to Order - 25 days 
  • Sanded - 20 days
• Painted to order special colours (smooth & timber) - 30 day leadtime
• Grained Remedials - 8 days
• Smooth Remedials - 10 days
• Urgent remedials received up until 10.30am can be despatched same day on an overnight service if requested. Please note, this applies to ex stock product only.

Made to Order Lead Times:

Plant-On Ranges: 

• Sanded: 20 working days
• Painted: 25 working days 

Belgravia Inframe

• Sanded: 35 working days 
• Painted: 40 working days 

Ferro

• 35 working days 

Kelso & Rezana

• Sanded & Sanded: 25 working days

Made to Order Accessories

• Sanded: 20 working days
• Painted: 25 working days

Made to Order Drawer Boxes

• Painted: 40 working days 

Made to Order Curved Doors

• Sanded: 25 working days
• Painted: 30 working days 

Trade Counter

• Our trade counter will be open from 8am to 3.30pm for collections (excluding 10.30 - 11am and 1.30pm - 2.15pm daily)
• 24 hour notice is required for trade counter orders and collections
• Same day collections can be accommdated through our Finance Department if orders are received by 11am that day and a collection slot is available that afternoon.  
• Orders cannot be placed by phone  
• Payment of goods must be arranged with our Finance Department
• Orders must be collected within the time slot allocated to you by our Finance Department

Design Centre

Due to Covid-19, our Design Centre is temporarily closed, no trade visits will be permitted until further notice.  We apologise for any inconvenience this may cause.  In the interim, you can take a virtual tour of our Design Centre by clicking here.  
We will continue to monitor the situation closely and update our website accordingly.  

Thank you for your continued support. 

Simon Oliphant
Group Managing Director