Update on Current Service Offering

Dear Customers,

We wish to clarify our current service offering in terms of the processing of orders and product lead times. 

Lead Times 

• Ex-stock orders cut off time - 24 hours before despatch 
  • NI & ROI Order Cut-Off - 11am 
  • UK Order Cut-Off - 5pm 
• Paint to Order (leadtimes exclude Christmas Holiday Closure):
  • Timber - 17 day leadtime plus next despatch day
  • Smooth Painted - 22 day leadtime plus next despatch day
• Painted to order special colours (smooth & timber) - 6 week leadtime
• Painted Specials - 5 week leadtime
• Sanded Specials - 4 week leadtime
• Grained Remedials - from 5 days to 8 days
• Smooth Remedials - from 7 days to 10 days
• From Monday 30th November, urgent remedials received up until 10.30am can be despatched same day on an overnight service if requested.

Foil Ranges:

Due to unprecedented demand the following ex-stock colours in our foil ranges will now incur a 4 week leadtime plus next despatch day;

• Kensington:
  • Light Grey
  • Dust Grey
  • Porcelain
  • Ivory
  • Indigo
     
• Zola Soft-Matte:
  • Graphite

Made to Order Lead Times:

Plant on doors, drawers, frames etc

• Sanded: 4 weeks
• Painted: 5 weeks

Belgravia

• Sanded: 4 weeks
• Painted: 5 weeks

MTO Accessories

• Sanded: 5 weeks
• Painted: 6 weeks

Curved Doors

• Sanded: 5 weeks
• Painted: 6 weeks

Ferro

• 6 weeks

Rezana & Kelso

• 5 weeks

Christmas Closure 

• Our office will close on Friday 18th December and will reopen on Wednesday 6th January.

Last Pre-Christmas Despatch Days

Order Cut-Off Dates for Pre-Christmas Despatch

Specials Cut-Off for Pre-Christmas Despatch

Trade Counter

• Our trade counter will be open from 8am to 3.30pm for collections (excluding 10.30 - 11am and 1.30pm - 2.15pm daily)
• 24 hour notice is required for trade counter orders and collections
• Same day collections can be accommdated through our Finance Department if orders are received by 11am that day and a collection slot is available that afternoon.  
• Orders cannot be placed by phone  
• Payment of goods must be arranged with our Finance Department
• Orders must be collected within the time slot allocated to you by our Finance Department

Design Centre

• Our Design Centre is temporarily closed until further notice. No visits will be permitted at any time.
• To take a virtual tour of our latest displays, please click here

Thank you once again for your understanding.
We continue to review and monitor the situation and will update you on a regular basis as and when changes occur.

Simon Oliphant
Group Managing Director