How do I place orders for special products?

When placing orders for special products, it is imperative that you attach a detailed specification or drawing, no orders will be accepted verbally.  To ensure that your order is manufactured correctly, please detail the range name and sizes required via email.  A notice acknowledgement will be sent to you upon receipt of your order to confirm that all technical details are correct and pricing approved.

Production will commence 24 hours after you have received your acknowledgment. Any changes to your order must be made within these 24 hours.  Any orders with 6 pieces or over will have an additional week added to the delivery lead time.

We reserve the right to decline making a special size product where it is decided the size makes it impractical or susceptible to future issues, eg. Bowing.