Delivery & returns

Each Uform customers is allocated a standard despatch day(s) depending on location.  Uform strongly recommends using its standard delivery service for all goods to ensure that they arrive at their destination in perfect condition.

An Express Delivery service is available which allows for a parcel / bundle to be delivered the next day (approx. 3 doors per parcel), but we recommend using this service only when there is absolutely no alternative available.

A 24 – 48 hour Express Delivery service is also available for UK customers, however this service is limited to product type and volume.

Please contact your Key Account Manager or Business Development Executive for further details on non-standard delivery and Express delivery options.

Our Click & Collect Service allows you to order today, for collection tomorrow. This service will be available from our dedicated Silver X Depot in Derby, just place your order by 11am and your items will be available for collection from 12 noon – 6pm the next day. Our Click & Collect Service is available 5 days per week, with no size, weight or quantity limitations.

To avail of this service, email your orders to customerservices@uform.co.uk or order via Uform Online and select the collection option at checkout.

Yes, collection from our Trade Counter in Toomebridge is available.  Where possible, Uform asks that all customers place their orders in advance of collection at the Trade Counter in order to reduce waiting times.

Orders placed before 11am and released can be collected on the same day.  Orders placed after 11am will be available to collect from 8:30am the next working day.

Our Trade Counter is open Monday – Friday from 8.30am – 4.30pm.

If you wish to avail of our express delivery service, please take note of the following order cut-off times:

• Northern Ireland & Republic of Ireland: Orders must be placed by 10.30am for same day despatch
• UK: 24 – 48 hour express service orders must be placed by 10.30am for same day despatch.

No goods delivered will be accepted for return without prior written approval of Uform and on terms to be determined at the absolute discretion of Uform.  If approved by Uform, the goods must be returned within 28 days of original receipt and in their original shipping carton.

Please note, special sized products are non-returnable and non-refundable.

Cancellations for special sizes cannot be accepted if manufacturing has commenced. Specials are non-returnable and non-refundable.

Goods returned without the prior written approval of Uform can at the absolute discretion of Uform be returned to the customer or stored at the customer’s cost without prejudice to any rights or remedies Uform may have.

A handling charge of 30% of the invoice price will be applicable to goods which Uform have agreed to accept as a return and the customer must cover the cost of carriage of the items.